FAQs

When will my order arrive?

Your local branch will contact you within 24 hours of your order being placed (Monday-Friday), to arrange a convenient time to deliver.

What are your delivery costs?

Delivery charges will be calculated at the checkout and once you have entered your postcode.

Can I return a product(s)?

Yes, as long as the goods are in a re-saleable condition as outlined in our returns policy. Goods supplied as ‘special’ orders (i.e. to your specification) cannot be returned unless faulty. All goods  must be inspected within 7 days of receipt and any faults notified to us immediately. Re-stocking charges may apply.

To arrange a return, please call or email your local branch. These details can be found on the email order confirmation or by visiting our branch locator and entering your delivery address postcode.

What methods can I use to pay?  

We accept all major credit and debit cards except American Express.

What is the telephone number for my local branch? 

All the branch details can be found at www.drakes.biz/branches