Drakes Sevenoaks recently had the pleasure of serving one Mrs Gahan, a customer recommended to use Drakes by one of our long serving account customers John Glover.
Mrs Gahan was so pleased with her new bathroom and the exceptional service that she received from our Showroom Consultant Claire that she arranged for roses to be delivered to show her appreciation.
Another example of top-level customer service and products from Drakes, your local independent plumbers' merchant for all!
Whilst entertaining key customers with a spot of sailing, company Chairman David Aisher’s grand day out was interrupted by a splash.
Gliding by a man in a small dinghy David’s suspicions were raised and he kept his eye on the small craft. Looking back, David watched the man overbalance his dinghy, flip it over and fall in to the icy water .
Orders were called and the Drakes vessel was swiftly turned around by it’s crew of plumbers and the floundering man was hauled aboard and his dinghy righted. A lucky escape as he wasn’t wearing his lifejacket and there was no kill-cord on the outboard engine.
Dripping onto the deck as he was taken back to harbour, the man was reminded of safe sailing practices as well as what David and
our key-customer’s drinks of choice would be from the nearby pub.
We have been listening to our customers and working hard to bring you the best deals on the products you want!
Drakes has recently been accredited as a Specialist Stockist for Polypipe Underfloor Heating (UFH) which means we can offer better prices, greater ranges, quicker stocks and faster turnarounds – all with our newly trained and BPEC qualified staff! We really are the merchant to speak to when looking for Polypipe UFH!
To celebrate our new status we’re offering up to £50 of Love2Shop vouchers to all account customers buying from our range of Polypipe UFH. Full details on the Love2Shop voucher rewards offer can be found below.
Speak to your local Drakes branch or call our Sales Support Team on 01892 559940 for help with your next Polypipe order or to receive a very competitive quote and top-notch service today!
Not satisfied with offering great Drakes Deals on plumbing, heating and bathrooms to all of the South East – Drakes have taken an interest in educating the plumbers of tomorrow!
In partnership with West Kent College, and to further develop the industry recognised courses they offer, we opened our doors recently to let Level 1 Plumbing Students in to test their skills in a real merchant environment.
All the students were tasked with researching, planning and specifying an environmentally friendly water fountain that must be both sustainable and aesthetically pleasing. It also had to be done within certain budgets and to fit specific criteria to replicate real-world installation works. Along with West Kent College’s tutor Nick and our own Head of Sales Adam Austin, the team at Drakes talked through each of the student’s plans and helped provide them with costings and possible options for their choice of product – advising them of the latest fittings and installation possibilities. Most importantly the students got some genuine experience of how merchants and tradespeople operate together and the relationship that Drakes can offer that has helped our existing customers become very successful.
Manager of Drakes Tunbridge Wells Geoff Brown was especially keen to ensure the students left knowing why they had selected certain items and how their choices of installation and product would benefit their future customers and lead to increased work and learning. The future’s bright for these plumbers of tomorrow!
This is one of the many projects and endorsements that Drakes is proud to be working on with West Kent College and other educational facilities in the South East. For further information please contact us on 01892 559915 or email firstname.lastname@example.org with your enquiry.
Drakes has been hosting plumbers and tradespeople of the South East at our annual golf day for over 15 years. We welcome customers, staff and suppliers to the prestigious Hever Castle Golf Club and enjoy a fine day of golf, good food and competitions as almost 70 tradesmen and local business owners compete for silverware and bragging rights.
We are now opening the doors to our golf day and invite all account customers to register their interest if they would like to attend! You could be enjoying a day of golf at an award winning course and getting the chance to discuss upcoming jobs with your favourite staff and suppliers.
Along with our customers, another focus of our annual golf day is to raise money for company charity Hospice in the Weald – a local charity providing free care to terminally ill patients, their families and carers in Kent and Sussex. Last year we raised over £1100 thanks to the generosity of our club swinging customers and we hope to raise even more this year!
Branch Manager Paul McDonald and his team at Drakes Sevenoaks are opening up the doors and the bread bin to offer free tea and toast to all customers!
Just visit Drakes Sevenoaks on Friday mornings to enjoy a slice of golden brown bread topped with your choice of jams, fruit or savoury spreads. We’ve also got as much piping hot tea and coffee as you can drink and enough biscuits to make you consider purchasing a larger pair of work trousers but don’t worry! Paul can do you an excellent deal!
Speaking of this new branch initiative Branch Manager Paul said “Its all about giving a little back to our customers but most importantly its about me giving my time to meet and greet and build those customer relationships”.
The team at Drakes Sevenoaks want to get to know their customers so pop in for some free snacks every Friday and tell them the products you want and the hobbies you have. You never know, that slice of toast could be the door to your next great Drakes Deal or even a free weekend away playing golf, watching the football or visiting the races. Just get involved!
Visit Drakes Sevenoaks at Vestry Road Industrial Estate, TN14 5EL or call the team for details: 01732 453334.
Drakes is pleased to support and sponsor a range of local initiatives incuding grassroots football at our local football clubs! This weekend it was the turn of our East Grinstead team to head down to the Wasps’ nest and keep their fingers crossed for a stinging win over Ramsgate. Drakes sponsored the game and hoped for a honey of a home win!
Unfortunately, despite leading at half time the Wasps lost their buzz and finished the game with a 4-1 defeat. This didn’t stop the cheering of our East Grinstead staff though as Branch Manager Stewart Smith and his guests ensured we were represented in good voice throughout the game.
Stewart was also pleased to present the man of the match award to Robin Deen who Stewart deemed to have been worthy of such an accolade over the 90 minutes.
Are you a plumber? Is your merchant taking you to football games at the weekend and giving you great deals throughout the week? If not, it’s time to talk to any Drakes Branch Manager across the South East. Find your local branch online or call 01892 559915 for further information.
Underfloor Heating (UFH) is an ideal solution to heat homes and workplaces as it provides even heat distribution across the whole area. So, you can say goodbye to hotspots, cold draughts and airborne dust and hello to energy saving and extra space. We’ve been working hard with Polypipe, one of the leading names in UFH, to make sure we can bring the right products and advice to you, our customers.
Drakes can boast that, as reward for our recent efforts, we are now approved Specialist Stockists for Polypipe UFH but what does this mean for you?
We now stock more items and hold a larger range than ever before to ensure that we will be able to fulfil your order when required. Due to our improved buying and handling procedures we can offer greater discounts than a lot of other suppliers and will make sure that your quote for the whole supply of items is one of the most competitive around.
But it’s not just price! We also have our new branch champions that have successfully completed a BPEC training course with Polypipe where they were taught all about the range and how it’s to be installed through practical and written examinations. If you have a question about UFH we can not only answer it but can offer ongoing advice along with priority manufacturer approval on your installation plans and heating needs. This means a quicker turnaround for your request that you can rely on being error-free!
We can also connect you with Polypipe so that you can become a Registered Installer. This grants you access to additional privileges, a high level of manufacturer endorsement and benefits worth £1,500!
To find out more about how we can help you just contact your local branch or give our Sales Support Team a call on 01892 559940 and they will ensure you are put through to one of our specialists.